Last updated: December 2024
Please read these Terms and Conditions carefully before ordering from Mashua Brecon Beacons. By placing an order, you agree to be bound by these terms.
1. General Information
Business name: Mashua Brecon Beacons
Location: Brecon Beacons, Wales, UK
Contact: [Your email address]
Website: http://mountain-mashua.local (development – live domain to be confirmed)
We are a small-scale grower of climate-adapted perennial crops, specializing in second-generation mashua tubers selected for UK conditions.
2. Product Information and Availability
2.1 Living Plant Material
All products sold are living plant material (tubers). As such:
- Products are subject to natural variation in size, appearance, and characteristics
- We select healthy, viable tubers but cannot guarantee 100% germination rates
- Growing success depends on your site conditions, planting practices, and care
- We provide growing guidance but cannot control environmental factors
2.2 Seasonal Availability
Mashua tubers are seasonally available, typically:
- Harvest season: November through January
- Planting stock sales: Late winter through spring (February-April)
- Limited quantities: We grow small-batch, sustainable quantities
Product availability shown on the website reflects current stock. We reserve the right to limit quantities or discontinue products due to harvest conditions or stock limitations.
2.3 Product Descriptions
We make every effort to describe our products accurately. However, natural variation in living plant material means individual tubers may vary in:
- Size (though we aim for consistency)
- Color and appearance
- Exact weight or count (we provide approximate quantities)
3. Ordering and Payment
3.1 Placing Orders
By placing an order through our website, you are making an offer to purchase products. We reserve the right to accept or decline your order.
Order acceptance occurs when we send you an order confirmation email.
3.2 Pricing
All prices are in British Pounds (£) and include UK shipping and VAT (if applicable).
We reserve the right to change prices at any time. Price changes do not affect orders already confirmed.
3.3 Payment
We accept payment via:
- Credit/debit cards (processed securely through Stripe or PayPal)
- Direct bank transfer (BACS) – contact us for details
Payment must be received before orders are dispatched.
4. Shipping and Delivery
4.1 Shipping Area
We currently ship within the United Kingdom only.
We do not ship to Northern Ireland, Channel Islands, Isle of Man, or internationally at this time.
4.2 Shipping Costs
UK shipping is included in all product prices. There are no additional delivery charges.
4.3 Dispatch Times
Orders are typically dispatched within:
- 3-5 working days during normal periods
- 5-10 working days during peak harvest season (November) or spring planting season (April-May)
You will receive email notification when your order is dispatched, including tracking information where available.
4.4 Delivery Times
Standard UK delivery via Royal Mail:
- 2-3 working days after dispatch for most UK addresses
- 3-5 working days for remote or highland areas
Delivery times are estimates and not guaranteed. We are not liable for delays caused by the postal service or circumstances beyond our control.
4.5 Weather Considerations
We monitor weather conditions and may delay dispatch if:
- Severe frost is forecast during transit (risk of tuber damage)
- Extreme heat could harm product viability
- Severe weather disrupts postal services
You will be notified of any weather-related delays.
5. Returns and Refunds
5.1 Distance Selling Regulations (Consumer Rights Act 2015)
Important: Living plants and perishable goods are exempt from the standard 14-day cooling-off period under UK Consumer Rights Act 2015.
Once tubers are dispatched, you cannot cancel or return them unless they are faulty or not as described.
5.2 Faulty or Damaged Products
If your order arrives damaged, faulty, or significantly different from what was described:
- Contact us immediately (within 48 hours of delivery)
- Provide photos of the damaged/faulty items and packaging
- Do not discard the tubers or packaging until we’ve assessed the issue
We will offer:
- Replacement tubers (if available), or
- Full refund, or
- Partial refund/credit if only some items are affected
5.3 What We Cannot Refund
We cannot offer refunds or replacements for:
- Tubers that fail to grow due to improper planting, care, or site conditions
- Natural variation in tuber size, appearance, or characteristics
- Change of mind after dispatch
- Delays in planting after delivery
- Damage caused after delivery (e.g., frost damage if left outside)
5.4 Refund Processing
Approved refunds will be processed within 14 days to your original payment method.
6. Growing Success and Limitations
6.1 Our Responsibility
We guarantee that:
- Tubers are healthy and viable at time of dispatch
- Products match their descriptions
- We provide accurate growing information
6.2 Your Responsibility
Growing success depends on:
- Following planting and care instructions
- Providing appropriate site conditions
- Planting at the correct time
- Proper storage if not planting immediately
We provide extensive growing guides but cannot guarantee results, as many environmental factors are beyond our control.
6.3 Growing Support
We are committed to helping you succeed! If you encounter growing difficulties:
- Contact us for advice – we genuinely want to help
- Review our comprehensive growing guides
- Ask questions about your specific conditions
While we cannot refund for growing failures, we will do our best to support your success.
7. Plant Health and Biosecurity
All tubers are inspected before dispatch to ensure they are:
- Free from visible pests and diseases
- Healthy and viable for planting
- Compliant with UK plant health regulations
If you suspect any plant health issues upon receipt, contact us immediately before planting.
8. Limitation of Liability
To the fullest extent permitted by law:
- Our liability is limited to the purchase price of the products
- We are not liable for indirect, consequential, or special damages
- We are not liable for crop failure, lost profits, or loss of anticipated yields
- We are not liable for events beyond our reasonable control (weather, postal delays, etc.)
This does not affect your statutory rights under UK consumer law.
9. Intellectual Property
All content on this website (text, images, logos, designs) is our property or used with permission.
You may not reproduce, distribute, or use our content without written permission.
Growing guides and educational content may be shared for personal, non-commercial use with attribution.
10. Privacy and Data Protection
Your personal data is handled according to our Privacy Policy, which complies with UK GDPR.
11. Changes to Terms
We may update these Terms and Conditions from time to time. Changes will be posted on this page with an updated “Last updated” date.
Continued use of the website after changes constitutes acceptance of the new terms.
12. Governing Law
These Terms and Conditions are governed by the laws of England and Wales.
Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.
13. Contact Information
For questions about these Terms and Conditions, please contact us:
Email: [Your email address]
Contact form: mountain-mashua.local/contact
Address: [Your business address]
Thank you for supporting small-scale, sustainable growing and permaculture-based agriculture. We’re here to help you succeed with mashua!